SOCIAL INGREDIENTS RENTAL TERMS AND CONDITIONS

 

For the purpose of this rental agreement

Home Ingredients Rentals Ltd. (DBA Social Ingredients) shall mean the rental company, its owners, officers, directors, and employees;

Customer(s) shall mean customers, guests/visitors of customer, and their agents, contractors and/or employees.  

Rental centre shall mean the rental company’s showroom or warehouse, or any other facility owned or leased by the rental company where the storage, maintenance or transfer of its equipment occurs.

All contracts of rental shall be deemed to incorporate these terms and conditions. No variation or addition to these conditions is effective unless a director of the company agrees it, in writing.  

 

In reference to leasing the rental items(s) described on the rental agreement, it is agreed as follows:

1.    Indemnity/Hold Harmless.

Customer will take all necessary precautions regarding the items rented and protect all persons and property from injury or damage.

Customer agrees to hold the rental company harmless from and against any and all liability, claims, judgements, attorney’s fees and costs of every kind and nature, including, but not limited to, injuries or death to persons and damage of property, arising out of the use, maintenance – installation, operation, possession, ownership or rental of the items rented, despite cause.

 

2.    Assumption of risk/release discharge of liability.

Customer is fully aware of and acknowledges that there is a risk of injury, death, or damage arising out of the use or operation of the items contained in the rental agreement and hereby elects to voluntarily enter into this agreement and assume all of the aforementioned risks.

Customer agrees to release and discharge the rental company from any and all responsibility or liability from such injury, death, or damage arising out of the use or operation of the rental items.  Customer further agrees to waive, release and discharge any and all claims for injury, death or damage against the rental company, which the customer otherwise may be entitled to assert. This includes but is not limited to…

       –   Any delay or failure to deliver due to circumstances which are outside our control.

       –   Loss or damage howsoever caused to customer’s own goods.

       –   Any dilapidation charges for fixing of floor covering to venue floors.

       –   Any damage or injury caused by the misuse of the company’s property.

 

3.    Possession/Title.

Rentals are non-transferable at any time from one property address to another.  The rental company agrees to reserve all items listed in the rental agreement on behalf of the customer only after the following have been received from the customer.

⦁     A non – refundable deposit of 50% of the total order.

⦁     A signed and dated copy of these terms and conditions.

⦁     A credit card number to be kept on file until order is complete.  Repairs or replacement of any rental items will be charged to the credit card provided.  The customer agrees to have all additional costs charged to the credit card provided.  

The remaining balance of the rental quote must be paid 14 days prior to delivery, unless otherwise specified by the rental company.  

Customer’s right to possession of the rental items:

⦁     It is for a 3-day period. Rental items returned after normal business hours on the third day will be charged for an additional 3-day rental period.  

⦁     Begins when the rental items leave the rental centre in the care of the customer, or when the customer accepts and signs for the delivery of the rental items upon delivery.

⦁     In the absence of the customer, the delivery may be signed for by an individual designated by the customer.  The individual is automatically given the legal right by the renter to accept liability for the delivery on the customer’s behalf. If the customer fails to provide for this, the customer will not be permitted to dispute subsequently the facts of the delivery and be deemed to have accepted the delivery and these conditions.

⦁     The rental agreement terminates once the rental company has regained possession of the rental items and the final invoice is paid in full.  

⦁     Any extension of this agreement must be agreed upon by the rental company in writing.

⦁     Title of the rental items shall, at all times, remain with the rental company.

⦁     Customer authorizes the rental company to retake possession of the rental items without notice or legal process at any time, despite whether the items are on private property.

 

4.    Legal fees.

Customer agrees to pay all legal fees and court costs incurred by the rental company in enforcing these terms and conditions.  

 

5.    Payment.

⦁     Rental Fees. Customer agrees to pay the rental company the fees (hereinafter, “Rental Fees”) specified in invoice. Rental Fees are for the time the rental items are out and away from the rental company’s possession, regardless of whether the rental items are actually used by customer. No refunds will be given for unused Rental Items.

⦁     Maintenance Fee. A non-refundable maintenance fee of 10% as indicated in invoice (hereinafter, “Maintenance Fee”) shall be payable to the rental company upon signing of this Agreement. This fee is used to cover cleaning and maintenance of the rental items following your event. This fee does not cover damages outside of what the rental company would consider regular use. All damage and repairs will be discussed with the customer immediately before making any repairs.

⦁     Payment Schedule. Customer agrees to pay the rental company the rental fees in accordance with the following schedule:

a.    An initial 50% of the total price (hereinafter “Initial Payment”) will be made upon signing of this Agreement to confirm the order.

b.    The final balance is due two weeks prior to the event date. Additions and substitutions are allowed until 14 days prior to your event date. Adjustments to orders can be made until 14 days prior to delivery.  However, any such adjustments shall not reduce the total price of the invoice below the amount of the non-refundable 50% deposit.  

c.    Rental Items are not reserved for the Event Date until the rental company receives a signed copy of this Agreement, deposit payment and a credit card on file. Payments can be made by credit card or debit payment.

⦁     Late Return. If Rental Items are not returned by the customer on the specified date and time, the customer shall incur additional charges, determined by the extent of the late return and the Rental Fees.

⦁     Form of Payment. Unless otherwise agreed to, payments to the rental company must be made in the form of Cash, Credit or Debit Card.

⦁     It is a condition of this agreement that all amounts payable by the customer to the rental company pursuant to this agreement are paid within the stipulated time frames.  In the event that any amount is not paid within the stipulated time frame, all amounts payable by the customer to the rental company pursuant to this agreement become immediately due and payable.  

 

6.    Cancellations.

All customers will provide a 50% non-refundable deposit in order for the rental company to reserve their order.

⦁     Customers who cancel their orders at any time after a deposit is provided will lose their deposit regardless of their circumstances or reasons for cancellation.

 

7.    Customer pick up and return.

⦁     Responsibility for customer pick up rental items remains with the customer from the time the items leave the rental centre until the time they are returned.

⦁     The customer is responsible for loading, unloading, and securing items within his or her vehicle as well as for any damage that they may suffer during those operations.

 

8.    Delivery charges.

⦁     Standard delivery charges are based on a 4 hours delivery window. All quoted delivery pick up and labour charges are estimates only and are subject to change. Additional charges will be applied to after hours, Sundays, Stat. holidays and circumstances that are out of our control. This includes but is not limited to venue access restrictions. Final invoice will be based on actual time on site and any additional charges will be billed to the credit card on file.  

⦁     Customers must be present for their entire delivery window.  The rental company will grant a 15-minute waiting period, after which the customer will be charged for waiting time up to $120.00 per hour.

⦁     The rental company offers set up/breakdown service of rentals for additional charges.

⦁     Standard delivery is defined as…

a.    Delivery to a ground level location on a flat, hard service within 25 feet of the nearest loading area with no steps or obstructions

b.    The rental company will stack items neatly and securely with reasonable access for the customer.

c.    All rentals must be stacked and made ready for pick up by the customer in the same manner in which it was delivered; Labour charges may apply if rental items are not prepped properly for pick up.

d.    There will be a minimum four-hour window for both delivery and pick up (unless otherwise arranged and noted in rental contract).  Charges will apply for a shorter delivery window.

The rental company may assess additional charges at a rate of up to $120.00 per hour when delivery conditions cause the rental company to incur additional labour costs, including, but not limited to:

⦁     Deliveries impeded by stairs, elevators, steep or uneven surfaces, standing water, mud, or soft surfaces like sand loose gravel:

⦁     Deliveries that involve waiting times of more than 15 minutes;

⦁     Customer requires a precise (to within 15 minutes) delivery time or pick up time:

⦁     Last minute or rush deliveries or pickups; and/or

⦁     Inaccurate delivery locations or directions supplied by the customer.

⦁     Chairs, tables and furniture can be set up and arranged to the customers predetermined specification for a charge.  If set up is requested, then the rental company will perform one (1) setup.  After the initial setup is completed, then the rental company may opt to apply the aforementioned excessive labour charges, or they may opt to leave the premises without performing additional labour.  

⦁     If the customer is not available, the rental company may opt to either setup in a manner deemed appropriate by our staff, or we may opt to leave the rentals curbside.  In such instances, no refunds will be given, and the customer accepts liability for any losses and damages that may happen to equipment left unsupervised for any reason, including natural acts.  

 

9.    Equipment usage and return.

Customer assumes full responsibility for all rented items, including their safe and proper use, maintenance, and return to the rental company from the time of delivery or pick up until the items are collected or delivered back to our rental centre. Customer is responsible for all loss, damage, or repair, including, fire, theft, and pets.  The rental company has 72 hours after retaking or receiving possession of rented merchandise to assess its condition and determine whether damage occurred while it was in possession of the customer.  All rented items should be emptied of personal belongings prior to return.  The rental company accepts no responsibility for their safe custody or return.

Lost/stolen/fire – Customers will be charged the full retail value to their credit card in addition to original rental costs.  

Broken/damaged – repairs will be charged at the invoiced costs to the rental company plus a 15% administration fee.  If unable to repair the item(s) the full retail price will be charged to the customer’s credit card in addition to the original rental costs.

Replacement cost of rented item(s) can be supplied at any time upon request

Please follow these guidelines to avoid any additional costs:

             -Furniture must sit on hard, level surfaces.

-Do not affix anything to any furniture without prior written consent.

-No heat can be applied to any furniture.

-All candles must be in containers to avoid any wax drippings.

-Do not stand or allow guests to stand on furniture

-Furniture not specifically identified as outdoor furniture cannot get wet or sit uncovered outside.

-Do not smoke or allow guests to smoke on or near any rented item(s).

 

  1. Measuring Event area.

Planning and measuring are ultimately the responsibility of the customer. If poor planning leads to improperly measured areas for delivery or placement of rental item(s) and results in our inability to deliver or customer’s inability to use rental item(s), then no refunds will be given, and full payment is due.

There is no warranty that the equipment is suited for the renters intended use.

 

11.   Local rules and regulations.

Any and all rules and regulations governing an event site must be provided in writing to the rental company prior to the delivery of the rental items.  All fines incurred as a result of the non-disclosure of such regulations are the responsibility of the customer.

 

12.   Miscellaneous.

⦁     The rental company reserves the right to suspend or cancel any services under its contract with the customer in any case where the customer is in breach of the rental agreement or any credit arrangements.

⦁     The rental company reserves the right to make substitutions, with advance notice to the renter, for rented item(s) that may be unavailable.

⦁     The rental company may recommend or use other businesses in providing the customer with the goods and/or services contemplated by this agreement, done so for the convenience of the customer only.  The rental company accepts no responsibility for the goods or services provided by any other business which has been recommended or used by the rental company.  If the rental company recommends to the customer another business as contemplated above, the customer shall be directly responsible for all charges, liabilities or accounts issued by that business.  

⦁     The rental company may arrange for delivery of items by an independent carrier.  Title and risk of loss pass to the customer upon transfer of item(s) to the carrier at our rental centre.

⦁     Complaints should be submitted in writing during the open period of rental.

Quotes: All Estimates are valid for 15 days from the date of issue: we cannot guarantee the availability of quoted stock until the renter has confirmed the rental quote, signed agreement and submitted deposit and credit card number to be kept on file.

Please indicate your agreement and acceptance of the above conditions by signing, dating and scanning this document.  Please email to info@socialingredients.ca

last updated: Oct 1, 2022